Terms and Conditions

Last updated: 10 April 2026

1. Introduction

Welcome to the Tag The Brand online shop. By placing an order or making a purchase on our website, you agree to be bound by these Terms and Conditions. Please read them carefully before completing any transaction.

These Terms and Conditions constitute a legally binding agreement between you (“the Customer”) and Tag The Brand (“we”, “us”, “our”) in accordance with the laws of the Republic of South Africa.

2. Our Details

Tag The Brand is an online retail shop offering sports equipment and apparel. All transactions are subject to South African law.

For any queries, please contact us at: online@taggroup.co.za 

3. Products

3.1 Description

We take care to accurately describe all products listed on our website. Product images are for illustrative purposes only and colours may vary slightly due to screen settings and manufacturing batches.

3.2 Availability

All orders are subject to stock availability. We reserve the right to limit quantities or discontinue any product without prior notice. If an item is out of stock after your order is placed, we will notify you promptly and offer a full refund or suitable alternative.

3.3 Sizing and Fit

Sports apparel and equipment may vary in sizing. Please consult the various sizing guides on the product page before purchasing. We recommend measuring carefully, as size-related returns are subject to our returns policy below.

4. Pricing and Payment

4.1 Prices

All prices are displayed in South African Rand (ZAR) and include VAT where applicable. We reserve the right to adjust prices at any time without prior notice. The price charged will be the price displayed at the time your order is confirmed.

4.2 Payment

We accept the following payment methods:

•       Credit and debit cards (Visa, Mastercard)
•       EFT / direct bank transfer
•       Instant EFT via approved payment gateways
•       Other methods as displayed at checkout

Payment must be received in full before orders are dispatched. All card transactions are processed through secure payment gateways. Tag The Brand does not store your card details.

5. Orders and Order Confirmation

Placing an item in your cart does not constitute a confirmed order. An order is only confirmed once you receive a written order confirmation from us via email.

We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to cases of pricing errors, suspected fraud, or stock unavailability. In such cases, a full refund will be issued within 10 business days.

6. Delivery

6.1 Delivery Areas

We deliver within South Africa. Delivery to remote areas may incur additional charges or extended lead times. International shipping is not currently offered unless specifically stated on the website.

6.2 Delivery Times

Standard delivery typically takes 3–5 business days from the date of dispatch. Delivery to outlying areas may take 5–7 business days. These are estimates and are not guaranteed. We are not liable for delays caused by third-party couriers, weather, or events beyond our control.

6.3 Delivery Costs

Delivery fees are calculated at checkout based on your location and order size. Free delivery thresholds, if applicable, will be displayed on the website.

6.4 Risk of Loss

Risk and ownership of goods passes to the Customer upon delivery to the specified delivery address. Please ensure someone is available to receive the order. If delivery is unsuccessful, the courier may attempt redelivery or hold the parcel at a collection point.

7. Returns, Exchanges, and Refunds

7.1 Returns Window

You may return eligible items within 14 calendar days of receipt, provided they are:

•       Unused, unworn, and in their original condition
•       In original packaging with all labels attached
•       Accompanied by proof of purchase

7.2 Non-Returnable Items

The following items cannot be returned:

•       Items that have been used, washed, or altered
•       Personalised or custom-printed items
•       Items marked as “final sale” or “non-returnable” on the product page
•       Mouthguards, water bottles, or other hygiene-sensitive items once opened.

7.3 Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt at online@taggroup.co.za. We will arrange a replacement or full refund at no additional cost to you. This does not affect your rights under the Consumer Protection Act 68 of 2008 (“CPA”).

7.4 Refund Process

Approved refunds will be processed within 7–10 business days to your original payment method. We do not refund original delivery costs unless the return is due to our error or a product defect.

7.5 Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service.

8. Consumer Protection Act (CPA)

These Terms are subject to the Consumer Protection Act 68 of 2008. Nothing in these Terms limits or excludes any rights you have under the CPA. Where there is a conflict between these Terms and the CPA, the CPA prevails.

In terms of section 20 of the CPA, you have the right to return goods purchased as a result of direct marketing within 5 business days of receiving them.

9. Privacy and Personal Information

Tag The Brand processes your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). Your information is collected solely for the purpose of processing your order, providing customer support, and improving our services.

We will not sell, share, or disclose your personal information to third parties except as required to fulfil your order (e.g., courier services, payment processors) or as required by law.

By placing an order, you consent to the processing of your personal information for the purposes described above. You may request access to, correction of, or deletion of your personal data by contacting us at info@tagthebrand.co.za.

10. Intellectual Property

All content on the Tag The Brand website, including logos, images, product designs, text, and branding, is the intellectual property of Tag The Brand or its licensors. You may not reproduce, copy, or use any such content without our prior written consent.

11. Limitation of Liability

To the maximum extent permitted by South African law, Tag The Brand shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to loss of income, injury, or damage resulting from misuse of sports equipment.

Our total liability to you in respect of any claim shall not exceed the purchase price of the relevant product.

Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence.

12. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the South African courts.

We encourage customers to contact us in the first instance to resolve disputes amicably. You also have the right to lodge a complaint with the National Consumer Commission (NCC) at www.thencc.gov.za.

13. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. The revised version will be posted on our website with an updated “Last Updated” date. Continued use of our shop after changes constitutes acceptance of the revised Terms.

14. Contact Us

For any questions regarding these Terms and Conditions, please contact email online@taggroup.co.za